Please contact EDIAG Support before returning a product. Do not send a return until our team has reviewed your request and provided the correct return instructions and address.

Before You Request Service

Email support@ediagtool.com or use the Contact Support form. Include:

• Your order number and purchase email
• Product model and serial number
• A clear description of the issue
• Vehicle year, make, model, trim, engine, and requested function for compatibility questions
• Photos, screenshots, or video that show the issue when relevant

Return Eligibility

Unless our support team confirms otherwise, returned items must be unused, complete, and in resalable condition with:

• All original labels, accessories, manuals, and packaging
• Valid proof of purchase from EDIAG
• No buyer-caused damage or unauthorized repair or modification
• Return authorization from EDIAG Support

Return Shipping & Refunds

• Approved product-quality issue: We will provide the resolution confirmed by our support team. Expedited shipping fees paid by the buyer are not refundable.
• Change of mind or wrong item ordered: The buyer is responsible for return shipping and the product must meet the eligibility requirements above.
• Vehicle compatibility: Coverage varies by vehicle and function. A compatibility limitation is not automatically a hardware defect. Please check Vehicle Coverage or contact us before purchase when a specific advanced function is required.

Refunds are issued after the returned product is received and inspected. Use a trackable shipping method and keep the receipt. EDIAG cannot confirm a refund for a package that is not received.

Non-Refundable Items & Situations

• Software upgrade services after an upgrade key has been delivered or the upgrade has been completed
• Buyer-caused damage, missing parts, incomplete packaging, or unauthorized modification
• Loss or delay caused by incorrect or incomplete delivery information supplied by the buyer
• Delivery delay caused by customs, holidays, severe weather, force majeure, or other events outside the carrier's and EDIAG's control

Warranty Support

Warranty terms can vary by product and software package. Contact support with your proof of purchase and device details so we can confirm the coverage that applies to your order. Warranty service does not cover buyer-caused damage, misuse, or unauthorized disassembly.

Damaged Products

If a product arrives damaged or develops a fault, stop using it and contact support before attempting a repair. We may request photos, video, diagnostic logs, or troubleshooting steps before approving repair, replacement, or return service.

Order Cancellation

Orders may be cancelled for a full refund within 24 hours of purchase only when they have not been dispatched. Contact us as soon as possible with your order number. Once an order has shipped, it must follow the return process.

How to Start

1. Contact EDIAG Support and provide the required order and product details.
2. Complete any troubleshooting requested by our team.
3. Wait for return authorization and the correct return address.
4. Pack every included item securely and ship with tracking.
5. Keep the tracking receipt until your case is resolved.