All returned items must meet the following requirements:
Return is authorized by our support team via online chat or email (support@ediag.com);
Items are unused with all original labels attached;
Original packaging is complete and intact;
A valid proof of purchase (receipt or order confirmation) is provided;
No damage caused by the buyer (fully functional devices are eligible for refunds).

Shipping Fees for Returns & Exchanges

If the return or exchange is due to product quality issues (excluding compatibility problems), we will issue a full refund. Expedited shipping fees incurred by the buyer will not be covered.
If the return or exchange is for personal reasons (e.g., dissatisfaction with the item, wrong product/size ordered), the buyer shall bear all return shipping costs.

Non-Refundable Cases

Refunds will not be granted under the following circumstances:
Delays or lost packages caused by incorrect or incomplete delivery information provided by the buyer.
Package damage during transit due to force majeure, including natural disasters, severe weather, wars and other uncontrollable events.

Loss or theft of uninsured shipments.

Delivery delays caused by factors beyond our control, such as public holidays and customs clearance issues.
Software upgrade services are digital products. No refund will be offered once the customer receives the software upgrade key or the upgrade is completed by our technicians.

Damaged Items

We do not offer exchanges for items damaged by the buyer. You may send the damaged product to us for repair instead. Please contact us for the specific return address. We will ship the item back to you after inspection and repair.

Order Cancellation

Full refunds are available for orders cancelled within 24 hours after purchase. To cancel an order, please submit a request via our Contact Us page. Please note that order cancellation will no longer be accepted once the shipment is dispatched.
Please send returned items to the address provided by our customer service via standard air mail. We assume no liability if we fail to receive your returned package.

Return Instructions

Should you have any questions or need further assistance, please feel free to contact our customer service team. We will resolve your issues to the best of our ability. Thank you for your cooperation.
Customer Service Email: support@ediagtool.com