Thank you for choosing EDIAG products and services. This Privacy Policy explains how we process data collected via our devices, mobile applications and official websites. Below we specify the types of information we gather, the ways we use and protect your data, as well as your rights in relation to your personal information.

1. Information We Collect

We collect the following categories of information to deliver stable and complete services:
1.1 Account Information
When you register for an account, you are required to provide personal details including your full name, email address, password and mobile phone number. Such information is necessary for account creation, personalized service configuration and daily communication.
To access the core functions of the EDIAG App, you also need to submit relevant vehicle information, such as Vehicle Identification Number (VIN), make, model, engine type and current mileage.
1.2 Voluntarily Submitted Information
We may collect content you actively provide when you contact customer support, fill out surveys or participate in promotional activities, including your feedback and contact details.
1.3 Third-Party Account Data
If you link your EDIAG account to third-party platforms (e.g. Facebook), we will receive limited public profile information such as your name and email address. You have full control over account authorizations and may revoke access at any time.
1.4 Payment Information
When you place orders on our platform, payment details including card numbers and billing addresses will be processed securely by authorized third-party payment service providers. We do not store sensitive payment data. However, we will retain order-related information such as your name, shipping address and email to ensure order fulfillment and delivery.
1.5 Usage & Technical Data
Vehicle Diagnostic Data
While using EDIAG diagnostic devices, we collect anonymized vehicle data, including OBD diagnostic reports and comprehensive test results, to generate professional vehicle maintenance suggestions. All data is aggregated for statistical analysis and will never be linked to your personal identity. You may stop data collection at any time by disconnecting the EDIAG device from your vehicle.
Device Information
We collect device model and operating system version information to troubleshoot software malfunctions and optimize application performance.
Location Data
All location data is stored locally on your device. EDIAG will not access, store or share such information with any third parties. You are free to enable or disable location permissions within the App.

2. How We Use Your Information

The data we collect is used for the following purposes:
Service Operation & Maintenance: Provide professional vehicle diagnosis and customer support, and ensure all functions work properly.
Service Optimization & Personalization: Analyze user habits to upgrade product features, resolve technical issues and develop new services.
Message Delivery: Send service updates and respond to your inquiries. We will only deliver marketing content with your explicit consent.
Security Protection: Prevent fraudulent activities, verify user identities and prohibit unauthorized use of our services.
We process your data based on your consent or legitimate business needs. You may withdraw your consent anytime in the App settings.

3. Information Sharing

We will never sell or rent your personal data. Your information will only be shared under the following limited circumstances:
Compliance with Legal Requirements: Disclose information as required by applicable laws and regulations, to safeguard legitimate rights and interests, or to investigate fraud and violations.
Aggregated Data Sharing: Share anonymized and non-identifiable statistical data (e.g. general vehicle usage trends) with business partners or in public reports.

4. Your Rights Over Personal Data

You are entitled to full management of your personal information:
Access, Edit & Delete: You can view, modify and export most of your personal data via the EDIAG App. Deleting your account will remove all relevant information stored on our servers.
Permission Management: Adjust settings for notifications, location access and marketing subscriptions at your discretion.

5. SSL Security Statement

We adopt comprehensive protection measures in line with industry standards to prevent personal information from loss, misuse, leakage, tampering and damage.
All credit card information you submit is transmitted via Secure Socket Layer (SSL) encryption and stored with AES-256 encryption algorithm. While no internet transmission or electronic storage system can guarantee absolute security, we strictly comply with PCI-DSS and other mainstream industry security standards.
All data transmission between you and our website is protected by SSL encryption.
We hereby solemnly promise:
Collecting user personal information is not our primary business purpose;
We will never rent or sell user data to any third party;
We will not use your personal information or photos for commercial advertising without your prior permission.

6. Cookies Policy

Our website uses Cookies. A Cookie is a small file sent to your computer’s hard drive via your browser (with your permission), which helps identify your browser and record relevant preferences.
Cookies help us keep track of items in your shopping cart, save your preferences, analyze website traffic and user interactions, so we can continuously optimize our website and user experience.
We cooperate with third-party service providers to analyze website visitor data. Such partners are only allowed to use the collected information to assist us in business operation and optimization, and shall not use it for other purposes. For instance, we use Google Analytics, which employs Cookies to collect website usage data and generate analytical reports. These reports only reflect overall website trends and will not identify individual users. Data collected by Google Cookies (including your IP address) will be transmitted to and stored on Google’s servers located in the United States. Google may share such data when required by law or entrusted to third parties, but will not associate your IP address with other user data.
On certain pages, third-party application providers may also set their own Cookies to deliver services, evaluate operation effects or realize personalized functions. For example, when you share content via social media buttons such as Facebook and Twitter, the corresponding social platforms will generate relevant records. Due to technical limitations, neither we nor third parties can access each other’s Cookies.
You may set your browser to prompt you when a Cookie is sent, or disable Cookies entirely. Please note that disabling Cookies may affect the normal use of some functions on most websites. If you encounter problems, you can still place orders by contacting our customer service via support@ediag.com.

7. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy. If tax, accounting or other applicable laws require a longer retention period, we will comply with the statutory requirements.

8. Children’s Privacy

In accordance with applicable laws, our products and services are not intended for children under the age of 18 (or the age of majority stipulated by local laws). Minors are not encouraged to access or use our services.

9. Updates to This Privacy Policy

We may revise this Privacy Policy to adapt to legal requirements or business adjustments. We will notify you of material changes through the EDIAG App or email. Your continued use of our services after the update takes effect will be deemed as acceptance of the revised policy.

10. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy and data processing rules, please contact us through the following channels:
Official Website: https://ediag.com/
Email: support@ediagtool.com